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Good Energy Contact Number – 0843 903 3146

Calls to this number cost 7p / minute plus your network operator’s access charge.

Opening Times

Monday-Friday 8am-8pm
Saturday 8am-1pm

When locating a contact number for Good Energy you should scroll through this page and unravel the number that most relates to your enquiry.

They are one of the biggest energy companies outside of the Big Six and cater for over 100,000 households in the UK. Although they offer a desirable service they also receive regular calls from new or existing customers and often have busy lines. This means that it could be worth taking a little extra time finding the exact phone number that you need and reach the department that you require.

Our team decipher through different phone numbers and pick out the different department numbers that you need for complaints, switching energy and to find out more on tariffs. Here at Capture Energy we act as a call service, helping everybody reach the company without having to endure the horrid waiting time.

Formerly known as Ofex, Good Energy now try their best to live up to their name and this is predominantly attempted through providing sustainable energy. They have been making a conscious effort to move customers away from fossil fuels and more towards renewable energy.

They were formed back in 1999 but have enjoyed plenty of progress in recent times and now boast a six-figure customer database. They are based in Wiltshire, England, and have farms dotted around the South West where they generate their energy via wind mills. This ethical company do their bit for the environment with 100% of their energy coming from renewable sources.

Not only do they invest into their own wind farms and solar energy but they also buy from independent generators with over 1000 businesses providing them with the energy they need.

Call the Good Energy Contact Number on 0843 903 3146

Why Call Good Energy Customer Service – 0843 903 3146?

Phoning is often the best port of call when it comes to communicating with a company, it eliminates any awkwardness and ensures that your questions can be answered on the spot, the only problem is that there’s often a high volume of calls at many companies.

Find the switchboard that you need and call it directly. There are many reasons that people usually call the customer service, typical reasons being:

  • How to pay the bill
  • Moving house
  • Submit a meter reading
  • Info on Smart Meters
  • Who is my Good Energy network operator
  • Advice on energy saving
  • More on tariffs
  • Changing account details
  • What is a prepayment meter
  • Finding out about warm home discount

Making a Complaint

Despite being known for their excellent customer service, they, like all companies have a complaints procedure in place, this is to help deal with any potential problems smoothly. They aim to solve your problem within the first contact, this can be made via telephone, letter or e-mail.

You can call on – 0800 254 0000

You can e-mail at [email protected]

Write to:

Good Energy Ltd

Monkton Reach

Monkton Hill



SN15 1EE

If you’re complaint is still left unresolved then they will start an internal review where they try to make a mends and assess why the situation has been left to escalate. If they still fail to patch things up then you should look at contacting Citizens Advice on 03454 04 05 06.

Getting Good Energy Quotes

It’s easy to get a quote at Good Energy, you can get one in just five minutes online. Select their energy switch option and then input all the details they ask for, if you’d prefer to do it over the phone then call their customer service team and be ready to give them the information they need. They will ask for your current tariff, energy supplier and bill. This helps them determine what type of tariff would benefit you and how you could save energy.

Good Energy Phone Numbers

Department Contact Number
General Enquiries 0843 903 3146
New Customers 0808 163 3452
Moving Home 0800 245 0000
Business 0800 254 0021

Alternative Ways to Get in Touch

If you prefer to get in touch via social media you can do, the Good Energy customer service team will usually respond to your message during working hours.




Frequently Asked Questions

We answer all of your frequently asked questions here, so before calling their call centre simply browse around to see if your enquiry has already been answered.

What Good Energy tariffs are available?

The company are playing a big part to revolutionise the way energy is generated, often supporting independent energy generators. You can use their renewable energy from many of their tariffs. Use their feed-in tariff or check out the business plans.  Take a look at the regions they cover and the unit charge for each, you can pick from dual fuel with gas and electricity tariffs and 100% renewable options. If you are planning to switch then give them a call and discuss in detail with their experts.

What to do when moving house?

If you are planning on moving house and want to notify your energy supplier or take out a new policy with this business then you can give them a call or fill in their form. They encourage you to visit their website and fill in a moving in or moving out form here.

How to pay my bill?

You can pay using numerous methods including cheque, direct debit, over the phone or by bank transfer. If you wish to transfer it then use the correct customer account number as your reference and put the amount into Good Energy Ltd, Sort Code- 30-91-99, Account no- 00463501.

If you want to pay over the phone then call 0800 254 0000.

How to read the meter?

If you are wondering how to read your meter then you should take a look on their website. They help you workout how to read your electric meter, single rate digital meter, economy 7 meter, gas dial meters and other electronic meters. If you are unsure then click the link and find out more.

Should I phone them?

If you have checked all these FAQs, searched their website and still can’t find the information you need then don’t hesitate to call them. Their team are helpful and they will assist you regardless of what you need. We have listed some of the common reasons for calling but you aren’t limited to those reasons. If you need to call about a general enquiry then call their main switchboard and they can help put you through to the correct department.

The good energy customer service team are available to answer any questions you may have Monday to Friday 8am – 8pm, Saturday 8am – 1pm.

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